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Free download — Customer Service: Creating Customer Value
But how do you assign the value How do you detee what is most valuable to your company In this course, instructor Noah Flg walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value. He goes over a number of simple ways to create customer value and ways to measure customer value. Then Noah dives into the value narrative, covering steps like understanding value over price, reviewing your company messaging, and reshaping your value narrative. He finishes up with some advanced tips, such as proactively extracting customer value, considering current value vs. future value, and sorting from low value to high value.
DOWNLOAD LINK : Customer Service: Creating Customer Value
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